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Sales Training Exercise – Don’t Let a Sales Objection Stop Your Process

sales objection sales process

As salespeople, one of the challenges we have when encountering a sales objection is we tend to react in the moment.  Now, don’t get me wrong – I’m all for flexibility and spontaneity. In fact, I think salespeople need to be more spontaneous and flexible.

However, when someone puts forth an objection, you have to first get them define, defend, and explain what they are objecting. Otherwise, you’re simply reacting to your interpretation of the prospect’s statement.  Which means you’ll miss the opportunity to address their real issue. …

5 Questions You Must Answer When Presenting Relevant Evidence

presenting relevant evidence

Presenting Relevant Evidence

Back in a previous post, I outlined a sales call where the sales rep, after performing his diagnostic session, removed all documentation off the table, presented relevant evidence, and focused on the one solution that was going to address my challenge.

I emphasize the fact that he removed all documentation off the table because it highlights one important fact: More information is not better. We want to get the need or the issue right and give them enough relevant information. Too much irrelevant information causes confusion. And confusion leads to doubt. …

Sales Training Exercise – How To Build Momentum in Your Sales Process and Close the Sale

to close the sale naturally, use the trial close to build sales momentum

Back in the day, sales was all about the closing the deal. In fact, corporate sales teams had manuals stocked with various phrases and tactics their salespeople could use to close the sale. They had the Ben Franklin close, the Puppy Dog close, the Assumptive close, the Columbo close, the Now or Never close… …

Evidence – The Key to Overcoming Doubt

evidence in sales presentations exhibits are but one form

As salespeople, we have to use forms of evidence to help convince, persuade, and influence the buyer. Remember, everything from here on out relies on the three elements of our Specific Interest Statement: presenting our solution, referencing the primary interests, and appealing to their buying motive. Now that we have that foundation, we need to climb our way to the top of the mountain over obstacles using evidence, practical applications, and showing the benefits of our prescription. …

Sales Training Exercise – Give Your Sales Presentation Visual Power

sales presentation visual elements and analogies

Quite a few salespeople are think they can fast-talk their way through a sale presentation. But In a previous post, we saw how incorporating a visual demonstration in the sales presentaiton made the difference between a mediocre sales performance and selling excellence.

So keep this basic sales concept in the back of your mind when you are coaching your salespeople: Telling is not selling. …

4 Things Your Young Salespeople Need to be Successful

 

sales managers millennial youn salespeople success

This post on Millennial success was originally published on Nov 8, 2016  and updated on Feb 26, 2019.

4 Items to Include in Your Coaching Sessions With Your Young Salespeople

Worldwide, the population group called Millennials is just over 75M people in the US; that’s larger than the number of Baby Boomers. But for us sales managers, the employment numbers are more interesting. According to MarketWatch, the most recent numbers in 2017, tell us about 56M Millennials were either working or looking for a job. That beats out 53M GenXers, and 41M Baby Boomers. …

Sales Training Exercise – A Technique to Focus Your Sales Questions

focus sales questions

In a previous post, we talked about who the subject of your sales questions should be. But most salespeople believe the questioning process is for them. When they ask questions, they become the center of the questioning process, not the prospect.

How many times have you entered into a diagnostic session where the central thoughts in your mind were something like: …

Make Your Sales Presentation Pop with Evidence

sales presentation evidence

Once the salesperson has diagnosed the problem correctly, they need to present the right prescription in such a way that it persuades the buyer to see value in the solution or opportunity. As salespeople, we need to gain the high ground in order to overcome doubt quickly and effectively.

And what inherently overcomes doubt? Evidence!

Check this out this sales example and discover what’s revealed in the process. …

Sales Training Exercise – Building Powerful Sales Testimonials

sales testimonials thumbs up

One thing you have to remember when you’re standing in front of your prospect is that they perceive everything you say as suspect. After all, you are the salesperson. You’re supposed to say good things about your product or service. That’s why we coach our clients to answer one of the critical questions in their prospects’ minds – who says so besides you. Sales testimonials will do that for you. …

LinkedIn Ain’t Selling – Insights Into Social Selling

linkedin and social selling

This post on social selling was originally published on Nov 17, 2016  and updated on Feb 13, 2019.

I often get asked to give a talk on the power of social media and how that works in the profession of sales. There’s still a lot of buzz around the topic of social selling and it makes sense with more professionals using platforms like LinkedIn and Twitter for business. But make no mistake, social media is not a substitute for strong sales skills and processes. …

The Prospect’s Buying Process – Leverage Powerful Insights

buying process gaining insights into your prospects thinking

The Specific Interest Statement in the Buying Process

To make the right diagnosis, the salesperson must align their sales process to the prospect’s buying process. The salesperson accomplishes this by making interim summaries throughout the process. For example: “Based on what you’re saying, you’re looking to address your number one or number two interest, and that’s going to address your motivation.”

This is where the salesperson makes a Specific Interest Statement. They can apply the product or service to the prospect’s needs and appeal to both the prospect’s logical and emotional reasons for buying. …

Sales Training Exercise – Resolving Common Sales Objections

sales objections sales training exercise

In a previous post, I gave an example where I coached a member of my sales team on how to resolve common sales objections at the start of the sales process before the prospect brought them up.

Here’s a tip: If you review your past sales calls and you find you’ve repeatedly addressed a particular class of sales objections, don’t become a prisoner of hope. Don’t run through your sales process *hoping* your prospect won’t bring up that particular objection. …

Unleash the Potential of Your Sales Team 

Help your salespeople lead masterful sales conversations, build their pipelines, resolve rebuttals, increase win rates, negotiate the best agreements, and drive growth for strategic accounts with Tyson Group sales training and performance systems.